Desktop Support

 
Duration: 12 months
 
Skills:  A+ Certifications, level 2 support, workstations/laptops/servers
 
Skills Required:

• A+ Certification; 
• 3 Years Experience in the operation of a large scale multi user environment; 
• 3 Years Experience in the creation of workstation/laptop images using rapid deployment tools and software; 
• 3 Years Experience in the mass deployment of workstations, laptops, printers and other peripheral devices in a multi user environment. 

 
Duties/Responsibilities: 

• Provides Level 2 desktop support, on-site and remote, including, all imaging and/or re-imaging of workstations/laptops; 
• Installation of new and redeployed equipment; 
• Perform hardware and software patching; 
• Performs User account administration including: Active Directory Authentication, Group Email Entitlement, Lightweight Directory Access Protocol (LDAP); 
• Performs Printer administration including: installation, commissioning, spooling and monitoring; 
• Install and setup PDA type devices (Blackberry, Palm Pilots, Pocket PCs); 
• Perform maintenance on all hardware and software relating to workstations, laptops and PDA devices; 
• Runs diagnostic software to ensure that equipment operates properly and takes appropriate corrective action when required;
• Installs, configures and/or customizes software and ensures that the configurations meets Agency requirements; 
• Monitors Help Desk Problem Tracking Systems for end user requests; 
• Participates in the retirement of Computer equipment; 
• Run/analyze reports per operational procedures; 
• Proactively review event logs, performance reports and complete regular system verifications; 
• Prepare, attend, participate and complete action items for all Change Control activities; 
• Manage connectors to other email systems; 
• Manage small projects for implementation of new components ;
• Provide operational and procedural documentation. 

*Attractive Salary, which includes excellent Benefits package